Hey everyone, I'm a teller in Shreveport, Louisiana with United Health care and I'm am in need of some help. I got my letter in the mail stating I had met the pre-notification requirements...did anyone else get that kind of letter before their surgery. I called the insurance co. like 5 times and they say that the letter I got is the approval letter but it's not worded in that way. I was expecting a letter that said YES YOU ARE APPROVED...but it didn't state it that way. My insurance coordinator through my doctor was unsure about it also but she called and they told her the same thing, that I was approved. I don't want to go have the surgery and then United Health care say no I wasn't covered for the lapband. Anyone else have this problem?