Actually, while the staff at SW bariatrics ARE friendly and great...they weren't exactly "on top of things" with my case. I would be my own advocate if I were you, Larry. And if you are serious about the surgery, I would call them until you get the surgery. I had to do that. They ended up losing my information b/c my surgeon went on vacation right after my first meeting with him and a whole month went by before I finally decided to call to see what was going on. That's when I found out that my files were misplaced. I would have never known if I wouldn't have called. Then my pre op advocate was a little late in contacting me as well, but again, I was on top of her as well b/c of the other situation. But everyone was VERY nice and had a pleasant attitude, which I appreciated. I haven't been banded yet, but I am in my pre op stages...been approved and all. But SW Bariactrics is a great place. I am with Dr. Clark, I heard that he was the best out of the bunch, which is why I chose him. But all of the doctors are good. Dr. Faas did the seminar I attended. I wish you the best on your journey!!