If I could give it less stars I would. I had surgery at OCC in Mexico over ten years ago (lap band) and the surgery center was state of the art, clean and everyone spoke english. The care was impeccable. This time, after reading many positive reviews, I chose Mexico Bariatric Ctr. Unfortunately, my experience there was the opposite. They were extremely fraudulent in their advertising and the entire was nothing less than DANGEROUS!
Here is a list of things that were fraudulent:
1. Only one nurse out of about 20 spoke English. When I asked for jello, they brought me a pillow. They did not know how to use translators on their phone. When I began having complications this is where things could have gone very wrong. I'll explain more later.
2. The conditions of the hospital (pictures below). There was no hot water in our bathroom. The shower was full of thick green mold. The shower doors were broken off and unusable. The floor drain is held by duct tape. The mirror fell off the wall and sat on the floor. We had no handsoap (luckily I brought sanitizer to Mexico with me). The air conditioner was BROKEN. It was so hot they opened the window for us for our entire stay. Unfortunately there is ALOT of construction and traffic noise 24 hrs p/day so sleep was impossible. The trash was overflowing and never changed over a 4 day stay. Needles, bloody bandages were on the floor. The hospital building is dilapidated and should be condemned. Many patients were told that MBC is moving to a new building in April, but when I asked the administrators they said maybe next year and they have no building chosen yet.
Ice was made into chips by the pulling a bag out of the freezer and smashing it with a metal weight (like for fishing) for each cup ...this went on outside our room 24 hrs per day. They picked it up with their bare hands, off of a counter that was not wiped clean first, and put it in a cup for you.
3. My doctor never met me before or after surgery until I finally told a specialist doctor and she reached out to him. The anesthesiologist also did not speak to me before surgery.
4. The toilets in the waiting area were dirtier than most gas station bathrooms. The one in our room was about the same.
5. When we requested pain meds the first 24 hours after surgery the nurse stated it was only allowed every 12 hours and we had to request them. On the third day when a specialist had to come see me, we learned that they were written for every 6 hours WITHOUT request necessary. Both my roommate and I were in excruciating pain the first 24 hours and only got two doses of pain meds rather than four.
6. DANGEROUSLY LOW OXYGEN LEVEL. I let them know ahead of time that I brought my cpap and sometimes have difficulties with oxygen exchange after anesthesia. Right after surgery my oxygen level dropped to 80 (normal is 95-100). They gave me a canula (hose that goes under your nose to administer oxygen) but it wasn't giving me enough. So they gave me a full mask. But when night time came and I needed to use a cpap they told me to not use my cpap, but for me that is super dangerous so then they said stop using oxygen....my level dropped to 78! Organ damage can begin at that low of a level. The nurse stated I didn't need oxygen anymore (luckily this was the nurse who spoke english). I asked for a doctor and the specialist came in. They did not have any idea what to do for me. So I decided to wear the canula under my cpap mask. Karla (administrator for MBC came by and said "Don't worry about the canula, the water in your cpap will mix with the air and make oxygen". Ok, first of all Karla is not a medical professional, not a nurse and clearly had no idea what she was talking about and luckily I knew enough not to listen to her. My oxygen level did straighten out the next day thank goodness.
7. I came home with two of my incisions infected. They were red and swollen in about a 3" radius each. Two weeks of doxycycline before they cleared up. Nothing was sterile at this hospital. Nurses did not wear gloves for wound care but when you ask them to, they CANNOT UNDERSTAND YOU!
With all that they charge it seems they could buy an ice machine for sterile ice chips, a/c that works etc. Even our toilet seat was broken and you had to be super careful how you sat on it. It doesn't appear that ANY MONEY goes into the hospital.
8. I was charged 450$ in extra fees that they refuse to explain what they are for. You must pay before they will take you to the border.
9. I was overcharged, their receipt shows a $300 overpayment but they won't send it for 12 weeks!
10. I called to speak with Mr. Ron Elli in San Diego who is the director. He refused to speak to me, hear my complaints or respond in any way. I am now 5 weeks post op.
I understand that there are quite a few good reviews, but in reviewing them upon my return home I realized they are from 2019 and 2020. Perhaps the hospital was in better shape then, I don't know.
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