Dr Ortiz practice is scary. I myself experience just today with the practice. They have sake coordinators that aren't medical and review patients medical history and decide what medical surgery is best. In my exable I had few doctors here in the US recommending a certain surgery but a coordinator didn't like hat I ask to speak to the doctor about my health. The coordinator felt threatened and stated I am not qualify. The practice may have a better success by reviewing patients medical records to avoid complications for the patients. Unfortunately you can't sue malpractice.