I wish I didnt have to say this but,.....Cigna Sucks! They refuse to pay, now I have to complain to the labor union who is going to have a board meeting in November. Then and only then , if they decide that Cigna is denying me incorrectly then they could , I guess "coax" Cigna to pay. I started this process in February 2008. and after 6 months under a doctors care for my weight loss, and dealing with this uncomfortable weight problem, After the doctor sent a letter on recomendation, I meet the 40 BMI criteria, they still said NO! Now I have to apply for a home equity loan to pay for this procedure that so many other people have no problem getting covered. CiGNA!!!!!!! What a Sham! They are one of those companies who does anything that they could to NOT pay for things!!!! I highly DO NOT recommend CIGNA!! Im still not giving up but , my hopes are dashed with Cigna. THEY SUCK!