Dr. Hagood's office. I really like him and a friend of mine had lap band surgery with Dr Hagood (along with other surgeries) and has nothing but great things to say about him. And I'm right there with her. I just don't want any more errors on processing my approval. I believe the gal is probably overwhelmed with the volume she is working with. But - no excuses. I now have her attention, she's working with me and keeping in informed - so hopefully it can be resent to Cigna by the beginning of next week.