I know that is a harsh word but they are just awful. I saw the surgeon on my first visit for all of 10 min. months ago and his staff is just terrible. They constantly give me the wrong information, they dont return my phone calls, they are constantly passing the buck. Unfortunately, he is the only doctor my insurance will cover. I am trying to be patient but golly I am running low with them. Right now my insurance company has approved me and left a message with them yesterday. At 8am this morning the gal said she just got in she will call me when she checks her message. Its not after 4 and nothing. I then emailed her this afternoon with teh approval letter and approval code and still nothing. I guess I'm being impatient but this has been a long year with them. The screwed up my paperwork and i had to extend my nutrition for 3 months. Im just worried that I am putting my life in this docs hand and they dont seem very capable. I hear people love love love their docs but i dont know how to fix this
