After months of jumping through hoops and strictly following all of the insurance company's requirements (so I thought), my patient advocate opened a case with UHC to have my bariatric surgery considered for approval. Two weeks in, to the shock and surprise of both my patient advocate and me, I was denied for not enrolling in their bariatric resource services program. I quickly enrolled, but was tossed to the bottom of the pile. My case was open for 45 days (yes, 45), and I was denied a second time. This time they accused me of not completing 6 months of dietician visits or the psych eval, even though they confirmed they had all of the documentation previously. I wanted to lose my ever loving $h!t. They were going to throw me at the bottom of the pile for consideration a second time, which meant a possible 30-45 additional wait. Thank God for my patient advocate, who worked with me to put the pressure on the UHC nurse to reconsider my case. My patient advocate talked with no less than 38 people since my case was opened on August 5. UHC realized they were at fault for losing several pages of the 74 pages of documents the hospital faxed over. Through all the stress and aggravation, they've stolen my joy and excitement over finally getting approved for my sleeve surgery. My surgery has been approved a month later than I expected. I'm trying to get my joy back, but I've been frustrated and sour over this whole experience. I can't even muster up excitement and my surgery is in 7 days.
