Alice26

I just got my approval! It took about five business days once my doctor's office finally sent it all in.

Just called UMR and was told they have no pending surgical preauthorizations for me! last diet apt was 9/7 and was told they would send everthing to UMR asap. The UMR rep said their turnaround is 15 business days from when they get it. UMR has proceeded all my bills correctly for everything related to this, with no questions. I have UMR PPO 80/20 with $1500 deductible, which I have met. Bariatric surgery is covered under my plan. I've done everything; six mos diet; psych; scope; blood; EKG; lost weight; sleep study. I guess the lesson is we need to stay on our doctor's office to get the stuff in to UMR.

I have UMR and had my last nutrition apt on Sept 7th. I called my doctor's office the following Monday just to triple check that I'd done everything insurance required. There has been so many problems with the staff turnover there and subsequently dropping the ball, that I am paranoid to the point I dream about getting denied! They said I had done everything required and that they'd send it in to UMR that Wednesday. I plan to call UMR on Friday to see if it was really all sent in. My fingers are permanently crossed.