jane.c

There's no need to get snarky with me, I am actually empathizing with your situation. Doddie did give you suggestions but you said you couldn't afford a flight so a lawyer would be even more expensive and possibly not get you anywhere. Lodging a complaint with the Better Business Bureau is always a choice you can make but it might not get you anywhere very quickly. I was merely suggesting that you keep trying to contact the clinic and get them to rectify this. We can give you all the support you need but we can't do anything about the situation is all I am trying to say. The only people that can give you fast results are the people at TLBC and if you feel they owe you something that was promised to you then you have to keep hounding them until you get an answer. Jane.

Jorja, Who promised you a fill person in Sudbury? I've never heard a clinic ever sending a fill person to us. They do try to find someone to do fills but sometimes it doesn't work out with the person they had in mind. Why aren't you contacting someone at TLBC to lodge your complaint instead of just complaining here where we can't do anything but listen? Jane

Peaches, There is an upcoming Christmas one in the Toronto area. I saw it recently posted on Canadian Lapbanders. I'm not sure if you are a member there or not but if you want the information, I could go back and try and find it. Jane

At least you tried, there really isn't much more anyone can do then. Doddie said she was able to be put in contact with Jill so at least everyone knows she is fine.

This website is for lapband discussions and I am free to discuss any part of it which includes my opinion of how a business handles their lapband staffing issues. Why would I apologize for the administration when I personally have nothing to gain by it? I was not even banded at TLBC so have no vested interest in anything they do. As my original post said, I was simply giving a different opinion as to how they handled things. And before you jump down my throat about posting in a TLBC thread when I was not banded there, that's my choice as well. I have friends that were banded there and I always read everything and my opinion about anything is my right. As I've told others, if you take issue with the way they have handled this then instead of bitching on a message board, contact them and ask to speak to someone more than the person who answers the phone. If you feel you are owed answers then do it with the people than can actually answer your questions. Jane

Here's a link to a tutorial someone wrote up. http://www.lapbandtalk.com/f5/ticker-tutorial-pictures-41782/

Optifast is a vere low calorie meal replacement. A lot of clinics require it before surgery to shrink the liver. My clinic has us order it directly from the supplier after they gave us a prescription for it. You can't buy it off the shelf in any pharmacy. We order ours from Minogue Medical out of Montreal but not sure where Dr. Beausoleil will have you order yours from. It's about $50 per week so really no different than feeding yourself for a week. I found it very easy to stick to it and after the first few days, I felt wonderful on it once ketosis kicked in. You could discuss other alternatives with your clinic to see if they will allow you to do some other type of pre op diet but I'm' happy I did the Optifast since my liver was in great shape for surgery.

Others have said when they called for Jill, they were told she no longer works here. It seems as though that is their answer so not sure what else you are looking for but they are giving that answer out. If you feel you are owed more, then you should contact management and see what they have to say. For me, she no longer works here is all I need but if you feel you need more, then you need to make that call.

Actually Jody has been listed on the website for some time now so it's not like she just started. She was probably sharing the patients with Jill. I have hired many people as well and sometimes I have had to let employees go that customers loved but they didn't see all aspects of her like we did. Someone might be great with customers/patients but not so great with administration. I'm glad you were able to get in touch with her but I still don't feel as patients we are owed anything more than she no longer works here. Jane

My comment to Doddie was more about her comment that TLBC screwed up by losing her and not trying harder to keep her. The part about being owed an explanation was simply my own input and not as a reply to her. My relationship with my financial planner is as important as my relationship with my nutritionist is so I think it was a very good comparison. One is managing my investments and the other is managing my diet. I don't think it takes a rocket scientist to figure out that if Jill left on her own, she would have definitely let her patients know she was leaving. It's pretty evident to me that her leaving was not her choice and it was most likely a business decision that was well warranted even if the patients don't like it. Jane

Doddie, How do you know that she was a valued employee to them? Perhaps you loved her but they could have had problems that are none of our business as patients. And I agree that most businesses will do anything to keep good employees and perhaps this is not the case here. When my favourite personal banker left, it was none of my business where he went either and I was owed no explanation. When my favourite nail technician left, it wasn't any of my business either. I appreciate you had a good relationship with her but if she left on her own then it would have been her duty to tell her patients she was leaving and if she was walked out the door then of course nobody will ever tell you why? Just another way to look at this. Jane

I wonder where the thread about CIBO went? I thought it was rather interesting that it got removed. Any moderators out there willing to elaborate why it's now missing? Jane

Nisrine, The original poster asked for people that have had any experience with CIBO to comment here, and I think it’s rather unethical of you to come forward as the Director o f Patient Services and put your sales pitch in this support thread. You have no true experience as a patient with CIBO and we all can read the sales pitches on each and every clinic’s website. The original poster was asking for those of us that actually interacted with the CIBO clinic to respond here. I interacted with you for months and have relayed what I learned and felt. I still stand by that your clinic is not the place for anyone looking for professional service to go to. You were very neglectful in answering questions, answering emails in a timely manner or even being available for phone calls. My overall experience with you personally was less than desirable and I have told both you and Tom, the founder, as much. I will always speak very openly of our communications and how they were not at all professional. Your whole reply here is taken directly off your website and since the link is at the bottom of the page and has been posted in various threads, I don’t think you needed to even post what you did. This is supposed to be a support forum for patients not a forum for the clinics to try and drum up more business. If you were in fact a patient of CIBO then yes your comments might ring true but you were not banded there and are merely now trying to sell them. I am so happy that I listened to my gut and my DH and chose not to deal with you any longer than I already had. I cannot believe how ridiculous you are to post here as a non-patient and attempt to persuade anyone that CIBO is such a wonderful place to deal with. From the people that have dealt there and have posted here thus far, only one person had a positive experience. Jane