n_green825

Hello, I'm new to the forum world so bear with me. Any who, I went to my surgeons office for my pre-op and to get a surgery date. This company is soooooo unorganized! I was done with diet & nutrition last month... They dropped the ball with my insurance as far as updating it even though I kept telling them as of Jan 1st I had new insurance. Well, same company but now I have out of network coverage. Anywho they switched me surgeons and come to find out the soonest they have for surgery is March 14th* if a patient cancells, OR March 31st. Grrrrrrrrrrrrrr!!!!!!!!!!! This is ridiculous. I was done with my check list on the 5th of this month. My surgeon said he has an opening on Tuesday, yes that's 4 business days away... BUT I don't have my insurance approval yet. They just barely submitted TODAY. I'm so irritated. Anyone have experience with Cigna open access plan? I know we all hear the basic 5 - 10 business days with a max of 30 days to respond but I need to know does it really take this long?!

I got my approval today!!!!!!!!!!!!!!!!!!!!!!!!!! God is good!

That's soooo awesome, I'm so happy for you!! Please, please keep me posted! Is there a way to be "friends" on here? I only ask b/c it looks like we'll have surgery around the same time! I did call Cigna on Friday and they said they received my stuff on Thursday and it's "pending". I'm going to call back on Tuesdays! Just sucks b/c my surgeon only does surgeries on Thursday and Friday. I think the soonest they had was March 14th and that was only if one patient cancelled which the nurse thought she was going to. Fingers crossed for me! Good luck @@Chair1311!!!

@@Chair1311, Oh nooooooooo!!! That's horrible, I'm so sorry! Keep us posted! I know it's only been 2 days since they submitted, but I feel like calling Cigna today anyway and seeing if I even have a case # or something I can track. I HATE the waiting game!

Oh, I just noticed your ticker, Lol. That is so awesome, congrats! I cannot wait to start shedding some pounds! I'm on the pre-op diet now, 2 shakes a day, small healthy dinner... but with my surgery date up in the air, I'm losing motivation. My starting weight will be 252, with a goal of losing 110pds. I'm a shorty... 5'2" Lol.

Thanks for your reply Valentina! Yeah that's what the surgeon said, he was like I'll call them if I have to... he was more helpful than his staff! Unbelievable. If I wasn't so close to getting this thing done, I would find another clinic. Ugh. -Nancy

Daisee68, thank you so much for replying! That totally gives me hope! I know they're pretty good with claims, as far as processing ASAP so I'm hoping approval is the same. The employee in charge of submitting was just so negative... she kept telling me, well I can't even escalate it until it's been 5 business days blah blah blah. So when is/was your surgery date?! Thank you! - Nancy