I had a fill with them in June. It was my 2nd fill total and my 1st with them. I had stopped in for info and they happened to have an opening so did it right then! They were both very friendly with good information but the fill itself wasn't what I expected based on the info on their website. They had a difficult time finding the port (but my Dr. said mine was sort of hard to get to), they did not do any measuring, and only had fluro available if I suspected a "problem" with the band. I don't know if they didn't measure and had a hard time with the port because it was last minute and their mindset wasn't right or not?