I have just been set back due to UHC coming in at last hour to tell me I need 6 months and pysch evaluation...however, I have made numerous calls and found the following as guidance. Currently working this way to re-schedule my surgery for Dec 10th. Good Luck..
write an appeal letter...must state that this is an URGENT BENEFITS EXCEPTION request...you will need to state your denial number, Member ID number, name, dob, etc...and then plead your case...list ailments, current meds, etc...and why you need this surgery. Fax # is 801-938-2100.