Hi Jodi! Great to meet you. I'm just starting out too.
I worked as a precert coordinator at Cigna so I kinda know the ropes on the inside....that's why I'm skipping Cigna and going to Mexico for my bypass (but that's another story).
All I can say is
1. Make sure is covered in your plan.
2. Follow the prerequisites to a T. Specialists, bloodwork, etc.
3. Check and recheck to make sure that your documents reached where they are supposed togo. Confirm fax #s, etc. Call frequently to be sure.
4. Be patient. Clinical review can take some time- more time for some, not for others.
5. If for some reason you are denied, don't quit. Obtain a letter of medical necessityand try again.
Hope this helps. I'm not a Cigna insurance guru- I just know a little about the process and I'm opting to skip the hassle.
Best wishes