jas84047

OMG You read my mind! I was just coming to post something exactly like this! My surgeon's office is horrible! They do not return phone calls and IF they do they take days. They say they'd rather have emails but then when the reply they are snippy and rude. I had the worst time with the insurance lady and have been waiting over a week after my insurance authorization to get my surgery scheduled! I like what I've met so far of my surgeon (only one initial visit a year ago) but his staff is seriously making me feel like I should look elsewhere but like you I'm so far into this that I just don't want to do that.

Hello! Is anyone from Utah still active or around? I'm a patient of BMI/Dr Cottam and hope to have my surgery in July. Looking for some local peeps?

Dr Cottam What part of the process are you at? Their office staff is a JOKE! :/

Just wanted to update y'all.... I sent in my emails from my pcp to the insurance showing I had 'supervision ' during the 6mo nutritionist program and after threatening legal action got my surgery APPROVED Thursday! Now I wait to get onto my surgeons schedule. Looking like my VSG will be sometime in June! Soooo excited!

Thanks Chele! I won't give up... but probably will be bitching about it for a bit. LOL

I saw the surgeon last July for my first visit and afterwards met with the office lady who gave me all the prepreq's the insurance would require. I did those in the last 10 months and sent them all into my surgeon's office insurance lady in Feb. The insurance coordinator at my surgeon's office was the one who submitted everything I've done that was required on 4/27. I've followed it all by the book. This is just a new requirement I wasn't aware (and I guess neither was the surgeon's insurance lady, who I may add is not very bright) of a year ago that will add another 6months too I'm afraid.

@@marybowlus, My insurance company is SelectHealth (IHC/Intermountain Healthcare). It's the largest company in Utah. I work for the hospital side of the healthcare company, but I work closely with the insurance side so I know the process. @@TEXASLADY52, There are what's called Case Managers for large procedures or diseases and so it's only one person. I can't really talk to someone else because they will just refer me to my case manager. There's also another 'hiccup' where my SIL is a Case Manager for the company and since none of my family knows I'm doing the surgery I don't want to cause too much of a ruffle in that department. I think the biggest issue I have is the fact that after everything I now have to go to the doc 3x in a 6mo time period just so I can prove my weight?! That seems like a strange and very costly thing to do??

I use the Hydro Coach app for my water intake. It helps a lot.