Emily81

My port tube kinked and nobody found out until I had the first fill. The band got so tight I couldn't even swallow my own saliva and had to get opened again. Very painful. They told me I had bad luck.

About Harpers, and Belite team. The doctors were ok, I had my surgery performed by Dr. Webber and everything was suposed to be OK. Dr Weiner also took care of me after surgery... anyways. The belite team is terrible, I was waiting at the airport for 4 hours when I got to Detroit, they are so disorganized... some girls told me surgery was at noon and the hospital called and asked me to be there by 6am because my surgery was at 9. When I left, this girls were suposed to get me a taxi, well ... it never came and I lost my flight. I had to get out of the "hotel" and get a cab by myself and pay $60, which were never reimbursed. Can you imagine waiting for 3 1/2 hours for another flight when you just had surgery???? Did they apologize? NOPE Did they care??? I dont think so.... I called everyone at belite weight and still I haven't heard a word about them. Once in my hometown, I had my firts fill, well... it went sooooooooo wrong because one of the tubes in my port was kinked, nobody knows why, so there I was in soooo much pain, I couldn't even swallow my own saliva. I called belite to give them some heads up and ask if they've heard something alike my case... never heard back from them. I don't want to judge the doctors, I was treated fairly good at the hospital. But BeLiteWeight customer service sucks. This guys need to realize that this is surgery we are talking about, serious shit can happen and you need to get what they promised. I would NOT recommend them, and I regret not doing more homework before my surgery. I've heard great hings however about this medical team in Minnesota, at HCMC, Dr. Leaderer and Dr. Crook are great. This is the team that took over my case after I had so many complications with that kinked tube and I got to meet a lot of their patients and I have not heard anything but great things about them. This team take seriursly your weightloss journey and they are always available whenever something happens. I should've stay here for surgery, like I said, the doctors were OK at Detroit, belite sucks tough, but HCMC's whole team is truly amazing. They've embraced my case and call me everyday while I was really sick and ... just great people. The nutricionist is awesome, the doctors are great, the nurses and customer service do what they promise. I would've ended up getting rid of the band if it wasn't for them.