ok. Here's my two cents on our surgeon's office: Neomi seems too busy or overworked. Therefore, the personal touch and bed side manner that we need as we go through this serious and emotional process is nonexistent. Also, Ashley ( the girl that answer the phone) is the gatekeeper. She can be very dry as well. I had to be very firm with her in order to get to neomi. Now, I didn't get attention from neomi until I started advocating for myself. When she didn't respond to info I emailed I would have my husband hand deliver it. Also when the ins co lost some of my info in their mailroom and I took it in my own hands to speak with the ins do and even had deliver info to them, neomi became more responsive. Lastly, since i have been approved Ashley will transfer me to neomi without hesitating.
Would I recommend their office? Unfortunately right now I can't say yes. I would not want someone do get mad at me for sending them to an office that adds to their stress. I am always confused as to my next steps because when info us given to me it is in a rushed manner. Therefore I have to call back to get clarity. Uggh!