Hello! Very nice of you to ask for some feedback. Here is some of mine..
What do you love about your band surgeon and their practice?
My surgeon is located in Memphis TN. His practice has a great staff. Everyone that works with him is very helpful and nice. My surgeon is one of the best technically but he has the personality of a brick and an ego the size of Texas. He can be very cold and sometime hurtful but he is one of the best at the procedure. And I hired him to cut me open, not marry me so I wanted the best. His staff is so helpful that it makes up for his lack of bedside manner. If his staff had been as cold, I would have went elsewhere, skill or no skill.
What do you hate?
My main dislike about my surgeon is his personality. Just doesn't have one at least not professionally that I have seen. What do I hate about the surgery itself...nothing that I can say so far. I've been banded about 3 months and no major issues.
What do we do well?
I think all the prework that has to be completed (nutritionist, psychological, lots of prep info) is great. I knew exactly what to expect and what I was getting into. My doctor did a great job of this.
What could we do better?
Recognize that being fat doesn't equal being stupid or being weak. Yes, I have/had an issue with food and was weak around it but I also run a very successful business, probably make about as much as my doctor and I am not stupid. Those fat cells didn't suffocate my brain, thank you very much.
What more could we do to help you succeed?
My doctor has support group meetings, follow-up counseling provided, etc. I think he does pretty well at that honestly. Also, this website is great.
How could we improve your customer experience with our practices?
Treat us with the same respect as you would expect to be treated with yourself. That is really the core of it in my mind.
Thanks! Hope this helps.