HCortez

Hello Every One, I am Henry Cortez and obviously my side of the story is the following We answered all of this Ladies questions, sent her all the appropriate Information and certifications on our Dr We told her upfront about the Cancelation Fee, 30 days prior to Surgery No Fee 29 Days prior to Surgery $250 Fee 1 week Prior No Refunds and I still to day Stand by this, I am Not an Employee I am Dr Quinones Business Partner and To also clarify this for everyone We are a Business and have cost's, Reserving Hotel Rooms, Operating Room, Surgery date (we only do a maximum of 4 Surgeries per day) Ride from the Airport and other Logistics Incurs a Cost... to Us, we are a Business and have expenses just like everyone else. We had a situation where funds where not immediately available in our account causing the refund check to bounce, I personally called and explained this offering to re pay fees and refund, but this person Insulted me and started posting all kinds of untrue and negative comments after she said and stated that I could keep the refund and I did, I do not appreciate getting Insulted. I personally spoke to this person many times for periods over 30 minutes at a time and was polite and serviceable to the best of my abilities Scheduling a Surgery is not a Game and that is why we Post and explain cancelation fees I am Glad you had a great experience in Tijuana and Regret what happened Dr Sergio Quinones is an Excellent Surgeon, Proctor and Teacher of Surgery at the Autonomous University of Baja This was an Administrative Mistake and When we tried to correct it, all this drama happened I respect others opinions, we are mostly a referral based Surgery Practice and do not Troll for Patients on these Boards, I respect the integrity of word of mouth experiences and have many Happy Patients and Positive Comments When yo do a high volume of Patients Issues happen its inevitable, Our Patient Kim had a Hematoma that Dr Quinones did not like due to a previous complication in Surgery to our Patient in the USA so he did a Second procedure to make sure all was well..AT NO ADDITIONAL COST TO THE PATIENT. Those are the Facts all else is just exaggerated Fiction. Cheers