Luckinluv- it took 2-3 weeks of me calling the insurance company to get approved. I had a similar experience. I would call they would tell me it was pending. Then I would call again and get another answer or denied. I found it was helpful when I called to write down what I was told, by who, date and time, then ask when I should call back- even though I would call the next day. Don't be afraid to ask for someone higher up. I finally got the answers I needed and what was keeping me from approval. Good luck!