I'm going through the run around as well. I went to the seminar in April 2013, my consult was in June 2013. I get there and the case manager tells me that she never received my records from my doctor. As soon as I left the office I called my doctor and told them that their office said they never received the documents. My doctors office immediately sent them again. The case manager told me that she would let me know as soon as she receives them. Well ever since June 11th, I have been calling and emailing EVERY week and have been ignored. I just recently received a bill for I assume the program fee. Seriously, you want me to pay when you can't even respond to a yes or no question??? I am about to call my insurance company and dispute the charge. I don't have time for this nonsense.