I agree he was a bit dry. Almost like he expected me to know the answers to my questions. But, when sitting through his pre-surgical informational presentation, he knows what he is doing and I felt very comfortable. I didn't go through my insurance but as far as I remember the psych evaluation didn't take long. But, I didn't have to wait for my insurance so that probably helped speed things up.I don't know if Mindi is still there but she was wonderful and very helpful. Good Luck and feel free to ask any questions