MizzouGirl

Kyle Lynn - good luck to you. The office should contact your insurance company to verify the requirements. I had to do a 3 month medically supervised diet in addition to the psych eval. We should definitely keep in touch.

Where are you in your journey? Have you picked a surgeon?

Yes, my surgery is with Dr. Scott. I've met with him 3 times and attended his seminar and have been really pleased with him. Seems like the office just needs a strong manager and some service standards. Also, not sure if the front desk gal who answers the phone and is the first point of contact for office visits should be in that position. She is just not service minded or particularly friendly. They may need to hire some more people too as perhaps there just aren't enough employees to handle the volume. I did work briefly with Heart of America Bariatrics (Dr Van Wagner) when I was trying to pick a surgeon and I was really impressed with their service. They were extremely responsive, quick and friendly. They were just a lot further for me and I connected more with Dr Scott. Good luck to you!!! Not sure why they would be less responsive for someone who is self pay. It should be less work for them as they had to jump thru all kinds of hurdles for my insurance company.

Hi there-thanks for reaching out. Hope your surgery goes well and that you have a speedy recovery as well. Would like to hear what they tell you in your pre-op class - I'll share the scoop from mine as well.

Sorry for the delayed reply. Yes, it's at Des Peres hospital.

OK, they called and the gal I talked to was awesome. My surgery is scheduled for 5/31. Maybe I'm just anxious so I'm picking on everything. I do think the front desk gal needs some training on demonstrating a delight to serve attitude and tone. Everyone I work with once I'm past her is fantastic. :-)

Thanks Shaye!

Thanks haragl!

Hello back at ya! Thanks for reaching out.

I'm looking for recommendations for a St. Louis, MO area surgeon. I'm not 100% sure which surgery I'm doing but am leaning strongly towards the sleeve. I've been to Dr. Van Wagner's seminar and was impressed. I've also been extremely impressed with the service his office has provided thus far. I'm attending the MyNewSelf seminar by Dr. J. Stephen Scott tomorrow night. I want to make sure I pick the best surgeon (most experience, least # of issues, etc) in the St. Louis area. Both are Bariatric Surgery Center of Excellence surgeons. Thanks in advance for input that may help me with my choice of surgeon.