I have BC/BS of Alabama & was denied immediately ( after the required 6 mos nutrition visits, psych eval & so on) because bmi was not documented @ 40 for 3 yrs, & the nutrition visits not signed by PMD . BMI 37 to 38 for 10 yrs... No where in the policy did it say any of this !
Have decided to pay out of pocket using other resources. It is worth it at this point. There was no way to appeal.