I was doing pre-op stuff at both CC and St. V's trying to decide which one to chose. Because of this indecision, I got a little off the assembly line track with CC and things began to get disorganized and were not getting reoganized in any sort of efficient way. (Like what had to be done for surgical clearance was an ever changing list of requirements depending on to whom I was talking.) At St. V's my patient advocate (Diane) kept me on track and moving smoothly toward a surgery date--plugging in the medical necessities and keeping my insurance company informed as need be. I finally got to a point where things at CC were just sort of disorganized while the pieces/parts at St. V's all came together nicely with a firm date for surgery staring me in the face.
I love CC and do deal with them ocasionally on some other stuff and have no doubts about them for their big specialties. However, personal attention is not their strong suit.