i need to get this ALL out before i insane. or i guess to prove that im NOT insane. nor do i have BEHAVIORAL ISSUE. lol i cant believe this. UGH anyways. lets start from September 5th.
September 5th was the last day of my 6 month NUT visits. completed and faxed over to my Surgeons office the same morning.
September 6th. I gave it a day and didnt call them. They received my paperwork but again i never called the Surgeons office because I was told my paperwork was complete and would be given to Kathy our Surgical Coordinator. In my mind i assumed everything was fine due to the fact that the notes in my file say i chose to go with the gastric sleeeve. I had also met with my Surgeon a month before making my final decision and he specifically said lap band would be a waste of time and probably have to be removed a year later due to all complications and issues. (plus i have a 2 year old and all the fills wouldnt be logical with my schedule.)
moving on.....i gave in and called the insurance directly because i was told that i would be submitted. not until the end of the business day did the say that got a call from my Surgeons office questioning authorization code something along those lines.
so i called my surgeons office and spoke with one of his nurses and advised what surgery i wanted and got transferred to voicemail. one of them call me back i think it was on the 10th. One of the nurses called me and said she needed to speak with the Surgeon and she was out of office for one day. they prolonged this all week and then i didnt find out until thursday the 13th that the coordinator ended up back with my chart NOT sure why but basically it had to be inter officed through the carrier to be present for my appointment on the 17th. so again no submittance to insurance.
Monday my appointment with my Surgeon was effective but short. The coordinator DID explain to me that she will not be submitting to insurance until after Monday AND that my Surgeon cannot schedule my pre op or surgery date until approval has been received, I TOTALLY UNDERSTOOD THIS. there was a handwritten note on my flie and my SURGEON took it upon himself to call the Coordinator while we were in our appointment. he fought for the push and understood that its not good practice to get the patients hope up and then be denied for some reason. I called the coordinator to explain to her that i FULLY understood but that My surgeon insisted on calling her. he took it upon himself to question and fight for me. SORRY cant control that
so basically that was that. i was told my chart would go back and it would be submitted the next day. so instead of bugging the coordinator i called my insurance. just to CHECK. ok great no submission. Wednesday i let it pass. didnt call anyone.
Thursday it is now the 20th and i talk to the coordinator. she says shes working half a day and that my file wont get submited. i hvae to wait for friday or Monday. so based on me i called insurance this morning hoping it would be there. THEY then asked me for her phone number. called her and then she called me.
she expressed that she explained these things to be over and over which i understood but i guess lack of communication from the beginning put me in paranoia and reading the forum just made me in the mind set of CALL CALL CALL.
basically my forms just got SUBMITTED TODAY. finally BUT that the entire group at the office has meetings a week and they brought up what if i have behavioral issues. are you serious??? because im anxious about my surgery>>?? because i know your busy but my case has been completed for weeks. because i have a 2 year old and work on a small team at work where our schedules are made waaaaay in advance and i work occassional weekends so its really important to know whats going on. i feel bad and sad that they would think of me this way but i feel like i didnt really do anything worng yeah a little obsessive but all in good reason. i told them that i also need more time to talk to my Surgeon during our appointments because there are things i still want verbal confirmation directly from him. i dont know it makes me feel low but i know in my heart that i DONT have behavioral issues. i was told to deal with the Coordinator only (even tho during this time i was going through an address change and had issues getting my address fixed) it may have seem like i called to check on approval but other things too.
all in all i was told not to raise red flags and if i have anxiety to meet with my dietitian or one of the nurses. sigh. yeah everyone has anxiety im just a working single mom who is anxious to start a new life. sorry but 7 months is gone and im ready. whatever i feel better and now the waiting game really begins.
for whoever reads this or made it to the end seriously am i crazy>???? honestly i know im not AND i see where they are coming from but.....come on.
