Soon2bFree

So, my surgery was approved, and I was scheduled to have my procedure on the 9th of April 2012. Well, yesterday I received a phone call stating that I'll have to bring $4500 in order to receive services. I was completely devastated. I literally cried myself to sleep. Throughout this entire process, the fact that I'd have to come out of pocket for anything but my remaining deductible ($1500) was never mentioned. I have United Healthcare, Choice Plus, and they've implemented a Bariatric Resource Service program that covers expenses associated with the surgery, yet I still have to come out of my pocket $3000 and it doesn't make sense why. I've tried calling for additional information, but my case manager and the representative at the surgeon's office didn't provide me with much insight. Is anyone else familiar with this plan, and how it operates? I felt so defeated yesterday, I was going to give up, but I can't, too much is riding on this surgery. Thanks for reading, Sandi

Thank you soooo much Lissa! I'm so sorry to ear that you had to go through that. I've been up since 5am reviewing my benefits, and writing down questions to ask the hospital, doctor's office & insurance company. Hopefully I'll have everything sorted out by the end of the day.

Thanks Craig, I called the doctor's office, and my contact implied that I need to pay up. I'll reach out to the hospital and try to come up with a payment arrangement.

Great story, we all have those friends that seem to have more faith in us than we do. Congrats! Looking forward to reading more of your post.