Hi, my name is Jessica and I'm the social media communications coordinator at BlueCross BlueShield of Tennessee. I spoke with one of our members services reps and this is what she had to say:
A member grievance can take up to 30 days to review, and you the member will receive a written response from the Grievance Committee.
Hope that helps. Please call the member service number on the back of your card if you need the address to send the form, etc.
Thanks!