I went to TJ for vsg with Dr. Kelly, my patient coordinator was Sandy and I am very happy with the service I have received through Sandy. However, I do have some serious concerns regarding the coordinator Trish. Sandy took the time to answer all my questions and helped me prepare for my surgery, about a week prior, Trish called me and offered me a discount if I canceled and then re-booked with her. What the hell is that all about?
I was well cared for during my whole trip, upon arrival I received a survival bag that contained a folder of information regarding my post op diet, gatorade, broth, lemon-glycerine swabs, chapstick, a Diet Minder diary to record my eating habits and information about Tijuana. I had the misfortune of meeting Trish at the hospital, she was over an hour late which I find very disrespectful and rude. Her apology was flimsy and phoney. Dr. Kelly was kind and courteous, I felt comfortable with him. florence Health was acceptable but not as nice as other hospitals I have used in other parts of Mexico. My procedure was uneventful and I was well prepared by my coordinator for the post op phase. After my procedure, I was taken to the Lucerna and 'hit up' by Trish for 22.00 upgrade - typical Mexican!
Dr. Romero provided my aftercare and was wonderful, he has called me several times since my return home and has been very helpful and considerate, I would highly recommend him. I know other patients were handled by Trish, I am not sure I would want to be taken care of by someone with no medical background. It was disconcerting to hear tales from other patients of her taking them shopping while they were nauseous and hauling them off only to shops that she receives a kick back from.
The part that has me most concerned is my friend is also booked with Dr. Kelly in late April - she wanted her procedure at a different facility. Trish called her and 'informed' her that Dr. Kelly no longer has privileges at 3 of the alternative hospitals she had selected. It seems that Florence is the only facility he is allowed to practice medicine in which is raising HUGE doubts about ethics of Dr. Kelly! I think if I had to do it all over again, I would still use A Lighter Me but select another surgeon in Tijuana and avoid the whole Ishy Trishy conflict.
