Well I will tell you the process is horrible. Now that it is after June 1st I would recommend calling UHC and requesting a Care Cord. My Care Cord was Kathy Sweeny and her # is 1-866-534-7209 ex. 67391. I would may recommend contacting her if you do not get assigned to a cord. I also advise you to ask them to go thru everything with you about what will need to be done to get approved. I know I had to have a doctor recommend a weight-loss program bc you have to do one for 6 months. I did Jenny Craig. After the 6 month plan, the psych eval, nutrition class it took about 8 months. I didnt go to my consult with Dr. T until my last week of my 6 month program. That way everything was quick. I hope this does help. If anything else let me know! Good Luck!