longhorn
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Don't worry about the discretion. Trust me, I fully understand, and I have no clue who you might be! But, I do know that I wish you the very best of luck. I just can't figure out why you are having trouble with United. I was actually shocked as to how quick they responded. I actually got the letter from them this week explaining their decision. Pretty cut and dry.
I wish you the very best of luck on your journey, wherever it takes you. And, feel free to contact me if you have any questions. My surgery is set for December 14.