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Hi Liz, Condolences for your loss...If you are having trouble getting through to the clinic, simply call Erin (the dietitian). She is great, always returns her calls and pages and always willing to help if she can. She will call them and make an appointment for you (although this is not her job, that's why I say she's the best). I haven't had any encounter with anyone else there who really gives a hoot!! Don't bother trying to deal with the new director Linda. She is no help and her attitude and demeanor leaves alot to be desired. I went that route and OH-MY-GOD!!! LOL If it is convenient for you to continue at Mercy, don't change. It just takes a little elbow grease with them. (I know, the SUCK) If not, UIC does fills and they will also take public aid if you don't have insurance. They will need a copy of your surgical notes from Mercy and they usually get you an appointment within a week. The thing with UIC (difference from Mercy) is that even with an appointment, you end up waiting almost all day. They take people on a first come first serve basis so if your appointment is at 12, you still want to be there at opening on your appointment day, I don't understand why they do it this way. Mercy, you are in and out with an appointment or not. Good luck, keep me posted. When did you have your surgery?