I am 3 weeks out from a band over by pass ... At first I did have a issue with the staff ... But after they got rid of some people I haven't had any issue ... They now know EXACTLY who I am when I call and they answer my questions or they get someone to call me back . I haven't had any problems with Beth or Dr. Hollis they answer all the questions I had . I kinda already knew what to expect being that I had wls before, but I had no insurance problems or anything i had already called my insurance and knew once I completed what they asked of me I would be approved and I was .