iekara

So we received our money back today and in full. The thing is, we researched Dr. Kelly and his team before committing to going through with his team. Obviously, he is a good surgeon and most of the time things go smoothly. What I think has happened here is that they are overloaded and didn't think it was a big deal to hold a client's money, maybe even didn't realize how long we had been waiting. I still insist that dealing with Sandy is a lot easier because she is not dealing with patients and surgeries at the same time. I think it may be an injustice to Trish to expect her to be Dr. Kelly's assistant AND coordinate patients. But that's their operation and I don't know enough to tell for sure what the problem was. Also, in Dr. Kelly's defense, before the above reply came in I had spoken to him the same day (Friday) and he did tell about a patient who disputed the charges after receiving the surgery. That's why the Dr. is trying to figure out what to do with credit cards. Unfortunately, those are the things that happen to every business which take credit cards. And if you don't take them, it looks bad towards your customers. He did get his money because he had proof that he performed the surgery. Anyways, I don't know how much longer it would have taken for us to get our money back had we not posted here. That's the bad part. The good part is that I still think Dr. Kelly is a good surgeon. He just needs to get his operation more streamlined. And if your case is just a regular case, you will probably be happy with him and his work. After all, we only canceled because my wife changed her mind but he was our choice for the surgery.

Hi, I paid for my wife's VSS to Dr. Kelly instead of using the US coordinator and since my wife changed her mind we have been trying to get our money back for two weeks. Apparently, Dr. Kelly needs to go to the States personally (??) to send/wire our money back, which makes no sense. What's more, the US coordinator, Sandy, is apparently no longer working with them due to things they have been doing and which have been damaging to Sandy's reputation. We were told our money would be sent back to us within a week. We called after a week and were told it would be sent back to us over the weekend. When called on Tuesday after the weekend, it was now going to be another week. Had we paid the US coordinator, we would have had our money back on day one: Sandy refunded to us even the non-refundable portion of the deposit paid to her. As of right now, Trish's phone is "temporarily unavailable," there is no voicemail option and we are also waiting on Sandy to try to get a hold of them. I am so glad my wife did not go down to Mexico to be operated on by these people. If this is how they handle your money, who knows what they do to your body. I wish I had better things to say but this is completely unacceptable and unprofessional behavior. Maybe Dr. Kelly is not a complete scam but here is my advice which hopefully will not end up costing me $3600: 1) Always pay monies to a US coordinator, you will have recourse if the deal goes sour. 2) Don't use Dr. Kelly. Maybe he does perform good operations but this is completely unacceptable behavior and does not make me want to recommend him to anyone. I would not mind using Sandy from alighterme.com for my wife in the future: she has been nothing but courteous, professional and prompt. I'll update this post as I find out more but I am done being jerked around and lied to. Hopefully Trish and Dr. Kelly will come to their senses and understand they can not treat their customers like this if they want to continue being in business.