I am beyond frustrated right now with my surgeons office. I have met all of my insurance requirements, including the 6 months of dr's visits, psych eval and nutrition counseling. However, the surgeons office keeps finding reasons not to submit the paperwork for approval. First it was 'you need to meet with a therapist' so I did. She recommended that I follow up with her as needed after surgery and that I attend a workshop sponsored by the hospital (read a money maker). Fine, I registered for the workshop. The problem is it doesn't start for a month. So I disputed with the office that it was only a recommendation, not a requirement and that shouldn't preclude me from being approved. Last week they said that it would be submitted. I called insurance today to check on status, they told me they don't have anything. Called office back and was told they decided it needed to be presented at the review committee again. WTH? The therapist that I met with also told me that about 75% of the patients that come through for psych evals are referred for further evaluation. That seems to be a pretty high number to me. Oh, and the only psych history I have is mild depression that is controlled just fine with medications.
Has anyone else had a similar experience?