i am just in the beginning process of getting everything done to get the approval for the surgery and i am going to use the same Drs office you used just the other Dr ..Dr Britt and he has done several things for me and he seems awesome and i did have one issue with them and he got it taken care of but i hope that i dont have to do that too but i dont understand all the wait if you have the surgery they need to take you as they tell you i will speak up and they have learned that about me at that office ...so maybe you just need to do the same ....