DONT MAKE THE SAME MISTAKE I DID!!! A PHONE CALL IS NOT ENOUGH!!!
I know we all have had issues with our insurance companies, but my United Health Care company has truely deadened my spirit. On 4 different occasions I called to see if Lap Band surgery was covered, and 4 different people told me it was, following a medical review. I completed all of the necessary evaluations (psych, nutrition, diet history, etc) and sent the info off for review.
I called on 1/13 and was informed that it was declined for lack of coverage. I was so stunned, I just hung up the phone.
I called back on 1/15 to find out how this could have happend and was told that it was an error, and they would send it back for an urgent review.
I called back again on 1/16 and was told the review was denied again and that I do NOT have coverage. I told her about the 5 other times someone have confirmed coverage,and she said that they were not following the proper procedure in looking up obesity surgery. She told me that it is an exclusion in my policy. She gave me the address for an appeal, but told me that it was not likely they would change their minds.
Needless to say, I am completely devistated. I am not only out the $500 I have spent so far, but more importantly, struggling to think of ways to get the 15K for the surgery.
I am seeking your advice! Anyone have something like this happen to them? Was it worth the time and energy to fight the insurance company? I was told by my doctor that fighting an "exclusion" was more with your employer, and I can only imagine what that would be like. (my hubby works for state government)
I am just looking for any info you guys might have. Thanks so much for your support!
Niki