Thank you for posting your story. Aetna also denied me after I had been pre-certified, received verification it was covered, completed the entire plan with my surgeon and spent $4500 on pre-op stuff. I was devastated and posted in another thread here. My doctors office actually said, come get your files and find another doctor. The patient advocate actually told me that. I had to summon all the strength I had. I complained to my doctors off, the actual surgeon, aetna, and my employer. it turns out that the person in the doctors office didn't submit my appeal properly and I assume didn't want to get in trouble and thought I would just walk away. Once they appealed I was approved in 24 hours. Good for you for staying positive and I agree, we do not let insurance companies, or even incompetent drs. office staff dictate our own health!!!!