In the part I, I had discussed briefly about how most of the small businesses go about selecting a product, whereas a successful small businessmen would be careful and would evaluate the product based on various aspects listed below before making a choice.

I will relist all the important factors, which one should consider before buying an ecommerce product (www.ritecart.co.uk) or software for their company.

1.Ease of configuration

2.Ability to Scale

3.Useful latest features

4.Available marketing tools with the product

5.Ability to analyze data (analytics, not only google analytics!!)

6.Reports

7.Integration (with other modules, Like epos with near realtime online/offline synchronization of data and other packaged application )

8.Customer Service

9.Technical Support

10.Technical Implementation Aspects

11.Build vs Buy

Ease of Configuration-

Integration

Integration is one of the key non functional requirements; one should look at, before choosing ecommerce software (www.ritecart.co.uk). Some of the key questions would be how easy is it to integrate with third party software? Does the ecommerce provider have the pluggable modules provided like Epos (Online electronic Point Of Sale) and Accounting package?

Palindrome Software Labs (www.palindromesoftware.com) has been very successful in marketing and selling its RiteCart enterprise product, which has ecommerce, epos, accounting and other pluggable modules.

Major sales in the RiteCart enterprise have been the epos and ecommerce combination. RiteCart (www.ritecart.co.uk) has n tier architecture for its epos module. Epos module has online/offline synchronization with the order management, warehouse management and ecommerce module

As I said earlier, ecommerce solution should be the tool for business to enhance its marketability, sales and in no way should limit it.

Customer Service

Any online retailer will understand how important customer service is to maintaining the success of a business. In choosing an eCommerce package, as a consumer, customer support is all the more important. Make sure that eCommerce software provider does provide with the elements you need to keep an online business operating at its peak level at all times. Does the vendor offer notifications regarding product updates or enhancements, personalized service, and technical support? Is there an option for an online help with live chat and IP2IP calling (www.supportnow.biz)? Keep in mind that the eCommerce solution provider should offer the same individualized service that one would want to give to his customers.

Technical Support

In the same vein, one shouldn’t have to jump through hoops to get someone to aid you if there is a problem with your online store—so make sure the service providers have experienced, reliable technical support and are committed to fixing a coding error or bug quickly. Quality counts; be assured that your ecommerce service provider (www.palindromesoftware.com) has people behind and are equally committed to quality and the customer experience as you are.

Technical Implementation Aspects

This is one of the most neglected factors by the ecommerce customer community.

Remember, Ignorance is not always bliss. it is important to understand that the product development technology plays a vital role in defining product features, customization, support and ease of product usage.

It is fairly common these days to use a scripting language to build products because that is the easiest way to build a product for the product supplier!!

I encourage customers to ask some specific questions, to name a few

·How can I customize the product behavior? Does it use XML or Property files?

·How can I change my query? Can I change without looking into the code?

·How can I change the content?

·Can my Home page flash dynamically pick up product images, price and other details from my database

·What language is used for development for product? Scripting language like PHP and others are a huge no, no. Make sure that your product is built using a software language like Java or .NET (most preferred ones)

·Can I add more modules to my product? How simple is it? Is the development Object Oriented

Our product RiteCart (www.ritecart.co.uk) is built using robust MVC/Struts framework, which is modular, extensible and configurable. Technologies used in this product are Java, XML, BSH.

Build vs. Buy

Over the period of time, this has become one of my favorite customer questions. Build or Buy?

I usually answer this by asking a question- how much ROI do you expect out of your ecommerce investment and product?

Building is an expensive option (not from cost point of view but from ROI Point of view).

You can build your solution using one of these options

1.Build with a good reliable vendor onsite (with or without an open source solution)

2.Build with a good vendor offshore

3.Build with a small vendor onsite/offshore

4.Go for your own development with some open source tools

Point 1, 2 &3 are feasible but one should ask himself the following questions, is the cost feasible? Will the vendor understand all the functional needs of the ecommerce solution? How long has the vendor been in the ecommerce solution market? Will the solution be ever built? Will it work as per expectations? Can the software vendor be relied upon? How much time will it take? What impact does it have on my business if it is not delivered to my satisfaction?

Finally for option 4, if you decide to pursue an open-source application to manage your store, make sure to thoroughly research and examine your options. Is the project continuously updated, or has it been stagnant for a long time, with very few updates on the project and very little news as to where it is headed? Several open-source solutions are released every year. However, very few have the longevity that you will need to be used as a foundation for your online store. Examine the programmers behind it, and others who use the program.

Buying option is a much easier option. One can feel and see the solution. One can make sure that he has got everything in the product he needs. Also, he can be rest assured that the company has the required functional, technical and support expertise to support all of his needs.

Finally, look at the company that’s behind your eCommerce solution (www.ritecart.co.uk). What have they done in the past? Are they a growing enterprise, likely to continually make improvements to their firm, and pass on those benefits to you? When considering a package, make sure that the company you are dealing with is credible, with a solid reputation to back up any claims. See where your customer and technical support will come from. Is it in-house or out-sourced? Do they have a solid, supportive community in the form of a forum, blog, or network of satisfied eCommerce businesses (www.ritecart.co.uk)? Examine the philosophy behind the company. Ask for references or email others, who’ve used their services in the past, and see what they have to say about the different aspects of the company you may be working with. These are the people who are going to help you build your business and make it a success; so choose wisely.

Ritecart product (www.ritecart.co.uk) is sold in two flavors (Lite & enterprise). If you are looking for ecommerce software, Please request for a quotation from our Sales team.

Author is working as a Senior Retail Analyst with Palindrome Software Labs (www.palindromesoftware.com).