I encountered the same thing with my patient advocate. Very nice lady but gave me wrong info a few times and lost my paperwork. I left several voice mail messages that were never returned. I finally resulted to email and when she didn't respond I forwarded to the program manager. In the end, she finally responded and everything worked out. I can only imagine the number of questions she receives daily. My surgeon is one of the best and I think my patient advocate was just overloaded.....it's a busy office.

I can relate to your frustration. Fortunately, my surgeon's office runs like a well-oiled machine. My problem was my insurance company resisting to admit they would cover it.

I suggest you just take over your checklist of things to do. Call your insurance company yourself (basically, just do her job) and send her copy on whatever must be kept in the surgeon's file. When you have everything done, THEN, camp out in her office while she faxes everything to the insurance company's Medical Director (the final approver). That's all she will be needed for.

I did all the leg work myself and would just copy my Drs office on all of it. Sometimes, it's less stress to just do it all yourself.

Good luck.

I can relate to your frustration. Fortunately, my surgeon's office runs like a well-oiled machine. My problem was my insurance company resisting to admit they would cover it.

I suggest you just take over your checklist of things to do. Call your insurance company yourself (basically, just do her job) and send her copy on whatever must be kept in the surgeon's file. When you have everything done, THEN, camp out in her office while she faxes everything to the insurance company's Medical Director (the final approver). That's all she will be needed for.

I did all the leg work myself and would just copy my Drs office on all of it. Sometimes, it's less stress to just do it all yourself.

Good luck.

Yes...how true!!!!!!

yes sometimes we have to be our own advocate I know i did I new before they did that i was approved