Last Wednesday (the 21st) I called St. Francis & spoke with Karen. I asked her to cancel my endoscopy that was scheduled for 4/28 and the follow-up a week later.

She said she'd do that.

I didn't get a warm fuzzy feeling that it would be taken care of though. That feeling kept nagging at me so by the time Sunday rolled around I decided to call & leave a message to confirm the cancellations.

I said "I'm calling to confirm that two of my appointments have been canceled. My name is... My phone number is... I spoke with Karen on April 21st about canceling my endoscopy on 4/28 and the follow-up on 5/5. I haven't had the best results when speaking with her so I wanted to double check to make sure the cancellation was made."

I'm passive-aggressive like that :biggrin:

Bright & early at 9:30 this mornin' Karen called to say that she did cancel my appointments.

Hmmm...

So, as I was on my way to a consultation with my new surgeon today, I got a call. I normally don't talk while driving, but considering the phone prefix I thought it was probably something about one of my many appointments.

Sho'nuff. It was a lady from St. Francis Patient Registration who wanted to get me squared away for an endoscopy appt on Wednesday. Huh? I told her that I'd spoken with Karen at the weight loss center & she was supposed to have canceled the appts. The lady was nice, but I sure felt like a dummy. Thanks Karen!

I turned off my phone when I was at my consultation.

I checked my phone when I got home...someone from Patient Registration called & left a message while it was off! That was about two hours after the first call.

I had barely come inside the house & taken off my shoes when I got ANOTHER call from Patient Registration! I told this lady the same thing as I said before - that I spoke with Karen *twice* about canceling my appointments. She was really nice about it. She apologized & said she'd note it in the file so they don't keep calling.

Oy vey! :confused: