Oh...did I type that outloud....yes well that might be because it's the truth. I faxed my family dr a month ago with the letter form that cleveland clinic needs to send with the rest of my stuff to the insurance company. I have Medical Mutual and they require you to provide a documented five year weight history as well as documentation of any weight loss meds, diets, etc that have been prescribed. So anyway I faxed the request into his office on June 5 and a week later the clinic called me to see if he had sent it yet because they hadn't received it so I called his office and his secretary....who is a bitch under normal circumstances...answers and I asked if they got the letter I faxed and she's like Yes...it's sitting on his desk...I'm sure he'll get to it as soon as he can, so I just say "ok thanks, just wanted to make sure it got there..bye" so another week or so goea by and the clinic still doesn't have it, so I call again and the bitchretary answers and says Ummmm...I don't know what you expect me to do....he has it and he has made a couple of notes on it so I'm sure he'll be sending it in the next day or two....so I go Ok well I'm just needing it because it's the last thing the hopital is waiting for to get insurance approval for my surgery. So I waited until yesterday...3 and a half weeks after I requested the information and I call and say hello this is and she goes ummmm I think I know who this is and you calling all the time is not gonna help you to get the form any quicker, I told you he has it on his desk and he will get to it. I then say I'm just concerned because he has had it for 3 1/2 weeks and you have been telling me that every time I call and I only have off the month of july and the first week of august and I have busted my ass to get all the tests and appointments and everything required for this surgery and we are now waiting on a 3 minute note from him and I have been a patient for 20 years and my dad was a patient for 30 since he started his practice right up until his death last year and I am amazed that I can't get this note from him! She's like Umm Ahhh II waaa hold on and she puts me on hold for 5 seconds and he gats on thed phone and says "LISTEN YOU ARE NOT MY ONLY PATIENT, I WORK 100 HOURS A WEEK AND I HAVENT HAD A DAY OFF IN THREE YEARS. I HAVE YOU PAPER AND I WILL GET TO IT WHEN I GET TO IT!" and he then hangs up. I was in such shock that I actually started crying like a baby...I don't know why because I was seething mad. I think I cried because it was like getting slapped in the face by an old friend when you don't see it coming. Not that we were old buddies or anything but we have always had a comfortable dr. patient relationship and I guess it felt like a terrible betrayal. Anyway, obviously it was horribly unprofessional of him and I think he's just cracking up or something...he's not even old, maybe 50 or 52. Anyway I am now just pissed off and I want my damn record sent to a new dr., but I am waiting a couple days to request them to be transferred since maybe I have a better shot of him sending the letter quickly now since he humiliated himself. I actually half expected to have a message on my machine today with an apology from him but that's a joke.....the only thing bigger than a dr.s ego is his checkbook balance. It wouldn't matter, I am never going back to him and neither are the rest of my family who currently go to him, of which my husband, grown daughter, and mom consist of and I am telling the three friends of mine that I sent his way what he did. Thats one way to lesson his workload! Although I should mention that we have paid at least two years of his mortgage over the course of our relationships with him. Oh by the way his name is Dr. Glenn Novak of Austintown, OH. Don't go to him he's apparently loosing his mind.:angry

ROFL -- over the "Still crazy after all these years" ode to the nutty doctor------

on a more serious note - you had every right to be angry with this secretary and doctor --- I, too, just went through this same type of crap with my PCP --- I was his patient for 10 of the 11 years he was in the office I go to -- and my fiancee and son see him also -- we have paid for the birth of his twins ten times over - guaranteed!

I got a letter in the mail on June 4th, telling all of his patients that he is leaving June 1st and that a new doctor will be taking over. The letter was dated May 22nd.....I was devastated to say the least --- so yes doctors think they are god and don't care who they crap on as they climb their way to the top....

I'm so sorry you have had a similar situation and will be praying that he DOES send the letter now that he has acted like a horse's butt!

I'm so sorry you had to go through that...I just found a new PCP myself - my journal entry is "My Dr. is an idiot..." I guess a lot of us have seen changes recently...